Customer Operations & Export Coordinator - limited - St. Gallen

Location: Switzerland - St Gallen

Division: Technical Operations

Company: Vifor Pharma

Seniority Level: Specialist

Benedikt Lustenberger

Talent Acquisition Consultant

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About You

For our location in St. Gallen we are looking for a Customer Operations & Export Coordinator. In this function you report directly to the Team Lead Customer Operations & Export Coordinators. You will be responsible for coordinating the order and delivery flow of global shipments and oversee the staging, scheduling, and documentation of transported goods.

Your responsibilities will include, but not be limited to:
  • Order processing E2E SCM 
  • Independent organization and coordination of export shipments (air, land and sea freight)
  • Responsible for an optimal and proactive exchange of information regarding customer orders
  • Assistance with the warehouse management of sales partners and logistics service providers
  • Contact person and support of the supply chain and demand management for the assigned products and logistics service providers
  • Coordination and monitoring of the quality-related approval of the products
  • Daily contact with internal customers, transport companies, contract manufacturers in E / D
  • Coordination of transports according to forecast & purchase order
  • Coordination with the suppliers (CMO’s) of the assigned products / countries and logistics service providers 
  • Helps customer solve their logistics, shipping and fulfillment issues
For this position we are looking for the following profile:
  • Commercial training or freight forwarding apprenticeship with more than 5 years of professional track
  • Higher education in Supply Chain or International Management
  • Good oral and written knowledge in English and German, Russian and/or Arabian and any further language skills are extremely beneficial
  • Experience with common ERP systems (preferably SAP etc.)
  • Knowledge of customs procedures, tariffs (HS codes) and trade compliance
You are a pragmatic and self-motivated person with strong analytical skills. Thanks to your communication skills and your team spirit, you are able to build trust-based relationships with customers and internal stakeholders. Your high flexibility allows you to work effectively in a cross functional and cross regional environment with different cultures. Able to understand issues from multiple perspectives, you describe yourself as a result-oriented and highly adaptable person. You feel comfortable in a position where you act as an entrepreneur, take decisions and convince others.

About Us

At Vifor Pharma, we use our skills, dedication, and entrepreneurial spirit to offer innovative solutions in iron deficiency, nephrology and cardio-renal therapies, so we can help patients around the world live better, healthier lives. This is why we come to work every day.
Are you empowered to create a better world, and be part of life changing work? As a global pharmaceutical company, we offer the chance to be part of a worldwide team, where passion and commitment are met with opportunities for professional and personal development. Learn more at

What you can expect of us

As we work to support patients, we also take care for our employees’ professional and personal growth and well-being. We show appreciation and recognition through attractive benefits that will enhance your life, develop you, empower you to grow, and create your own career journey with us.


  • Open, safe and inclusive culture that fosters creativity and unleashes individual potential, whether in laboratories, manufacturing sites, in the field, or offices
  • Learning opportunities that enhances your skill set focused on business and personal effectiveness, leadership and management skills, and much more
  • Flexible workplace environment, home office opportunities, competitive vacation entitlement
  • Attractive financial participation schemes, adapted regionally, that provide employees with additional security for every life situation, including: Pension plans, participation schemes, and savings plans

Join Vifor Pharma Talent Community

If you find that the role above is not suitable for your experience or career goals, but you want to keep in touch and learn more about Vifor Pharma and future career opportunities, join our Vifor Pharma Talent Community.

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