Customer Service and Demand Planning Manager 100% - Fribourg

Location: Switzerland - Villars-sur-Glâne/Fribourg

Division: Supply Chain

Company: Vifor Pharma

Seniority Level: Manager

Brice Muller

Talent Acquisition Consultant

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About You

At this position, you report to the Head of Supply Chain and work in the Technical Operations department. Your role is to manage the customer service and to maintain operational forecast in order to provide strategic and tactical decision-making related to balancing supply and demand. You have daily interactions with other departments such as production, quality, purchasing and sales. Your main responsibilities include:

  • Understand demand forecast drivers and set up systems and methods to continually improve demand catching and anticipate customer needs
  • Give visibility and provide guidance to senior management for decision-making
  • Anticipate and understand risks in order to be prepared and able to react quickly
  • Reset priorities an reallocate resources in case of business requirements change
  • Be the interface and support between production planning, procurement and controlling for supply chain issues
  • Participate in different continuous improvement projects within the company
  • Manage the Customer service
  • Develop, monitor and report KPIs and boards
  • Be the site ERP subject matter expert for forecasting and sales execution 

For this function, we are looking for a decisive and autonomous person with the following profile:

  • University degree in Supply Chain, Economics or Engineering or similar
  • At least 5 years’ experience in planning and supply chain within an industrial environment
  • Proven experience in estimating resources and developing delivery plans
  • High proficiency with SAP ERP (SAP4 HANA version a big asset), in particular with IBP Demand
  • High proficiency with MS Office tools, including database management 
  • Proficiency with the forecasting tool IBP demand an asset
  • Fluent in French and English 

You are a pragmatic and self-motivated person with strong analytical skills. Thanks to your communication skills and your team spirit, you are able to build trust-based relationships with customers and internal stakeholders. You feel comfortable in a position where you act as an entrepreneur, take decisions and convince others.

About Us

Vifor Pharma Group is a global pharmaceuticals company. It holds a leading position in all its core business activities and consists of the following companies: Vifor Pharma and Vifor Fresenius Medical Care Renal Pharma (a joint company with Fresenius Medical Care). Vifor Pharma Group is listed on the Swiss Stock Exchange (SIX Swiss Exchange, VIFN, ISIN: CH0364749348).

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