Customer Value Manager – Netherlands (multiple openings)

Location: Netherlands - Field based

Division: Sales

Company: Vifor Pharma

Seniority Level: Specialist

Ramiro Villanueva

Senior Talent Acquisition Manager

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About You

Vifor Pharma is currently undergoing unprecedented growth and portfolio expansion, in preparation for the imminent strengthening and diversification of our assets list, we are currently recruiting for multiple Customer Value Managers to take assignments in our Netherlands team. 

This is a truly unique opportunity to play a key role in the expansion and transformation of Vifor Pharma. As a Customer Value Manager you will make use and leverage your robust scientific acumen to provide an exceptional and seamless customer experience, conveying information on Vifor's products and relevant disease areas to meet our customer's needs and preferences.

Main tasks and responsibilities:
  • Leads the design and implementation of digital projects
  • Creation and execution of multichannel dialogues with customers
  • Ensures the HCP has accurate information which can be reflected in guidelines
  • Orchestrates 3M+(s) activities which create a partnership between the customer and Vifor Pharma
  • Acts as the voice of the customer to the 3M team to create value-adding materials and services
  • Plans & executes virtual and face to face meetings
  • Builds and constantly develops in depth knowledge and expertise in key therapeutic areas
  • Shares experience with other regions and management team
  • Works 80% of time in focus TA’s
  • Sales performance in TA
  • Customer satisfaction 
  • Reporting on regional activities
  • Development and execution of (digital) activities according to plan

Minimum Requirements:
  • Strong scientific/medical knowledge at Bachelor’s/Master’s level
  • Has worked in a role with a substantial Medical and/or Market Access component
  • Digitally well versed
  • Business/Commercial orientation/acumen
  • Strong customer focus: demonstrated ability to create win-win partnerships
  • Ability to influence others to achieve results
  • Project Management where tangible success has been achieved

Preferred Requirements:
  • Minimum 3 years of experience in the pharmaceutical industry
  • Worked in a role where they have assessed and made trade-offs between accounts 
  • Experience with optimised usage of products and services to benefit the appropriate patients
  • A role where solid understanding of local healthcare market has driven success

About Us

At Vifor Pharma, we use our skills, dedication, and entrepreneurial spirit to offer innovative solutions in iron deficiency, nephrology and cardio-renal therapies, so we can help patients around the world live better, healthier lives. This is why we come to work every day.
Are you empowered to create a better world, and be part of life changing work? As a global pharmaceutical company, we offer the chance to be part of a worldwide team, where passion and commitment are met with opportunities for professional and personal development. Learn more at

What you can expect of us

As we work to support patients, we also take care for our employees’ professional and personal growth and well-being. We show appreciation and recognition through attractive benefits that will enhance your life, develop you, empower you to grow, and create your own career journey with us.


  • Open, safe and inclusive culture that fosters creativity and unleashes individual potential, whether in laboratories, manufacturing sites, in the field, or offices
  • Learning opportunities that enhances your skill set focused on business and personal effectiveness, leadership and management skills, and much more
  • Flexible workplace environment, home office opportunities, competitive vacation entitlement
  • Attractive financial participation schemes, adapted regionally, that provide employees with additional security for every life situation, including: Pension plans, participation schemes, and savings plans

Join Vifor Pharma Talent Community

If you find that the role above is not suitable for your experience or career goals, but you want to keep in touch and learn more about Vifor Pharma and future career opportunities, join our Vifor Pharma Talent Community.

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