Careers
Regional IT Site Lead, North & South America
Location: United States - Field based 
Division: Information Technology
Company: Vifor Pharma
About You
Responsibilities:
1. Interact with the regional business functions, understand the SLAs, and act as the single point-of-contact for all IT demands.
2. Ensure the smooth running of IT operations in the region, including end-user support, regional Datacenters, IT systems and services, communications, and connectivity.
3. Ensure that all requests are handled according to agreed SLAs.
4. Manage crisis situations, which may involve complex technical hardware or software problems.
5. Manage the regional IT Support team.
6. Lifecycle Management of existing hardware, systems, and applications.
7. Recommend information technology strategies, policies, and procedures identifying problems; evaluate trends; anticipate requirements.
8. Develop and implement new IT procedures and review and enhance existing procedures.
Preferred Location: New Jersey, USA.
Tasks:
1. Manage regional business stakeholders and their IT demands.
2. Continuously improve regional IT support.
3. Ensure regional IT teams are trained and follow the Global IT processes and procedures.
4. Work with other Regional IT Site Leads to analyze and make recommendations for hardware and software standardization, as well as IT processes and procedures.
5. Support Global IT projects and programs for regional deployment and implementation.
6. Create KPI and reports to measure the efficiency and effectiveness of the team.
7. Deliver small-scale changes/enhancements and improvements to regional IT solutions.
Qualifications:
The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience, and knowledge, or the equivalent:
Minimum Requirements
• 10 years of Information Technology experience required, with a focus on the IT workplace.
• Experience & proven hands-on track record in managing IT Support Teams and systems.
• Infrastructure Management hands-on experience.
• Strong focus on customer experience, relationship management, and service quality.
• Solid technical understanding of IT landscapes.
• Demonstrated ability to plan and execute technology projects and system implementations effectively.
• Experience working with Microsoft Products (SCCM, Intune, O365, Azure, Windows OS, Active Directory, etc.).
• Understanding of technical support processes.
• Experience with desktop deployment automation architecture, design/migration, and troubleshooting.
Preferred Requirements
• University degree in Computer Science or Business Information Technology.
• Pharma/Biotech environment experience.
• Minimum 2 years of Project- and Migration experience.
• Preferred: Additional certification (ITIL, PMP).
• Experience with GxP Operations within a pharma context, ERP esp. SAP, etc.
PLEASE NOTE:
As a federal contractor, Vifor Pharma, Inc. is required to comply with Executive Order 14042, which requires all employees to be vaccinated against COVID-19 absent a bona fide medical reason, a genuine religious belief, on an individual basis in accordance with applicable legal requirements. All employees must be in compliance with Vifor Pharma, Inc.’s COVID-19 vaccine policy at the commencement of their employment.
About Us
At Vifor Pharma, we use our skills, dedication, and entrepreneurial spirit to offer innovative solutions in iron deficiency, nephrology and cardio-renal therapies, so we can help patients around the world live better, healthier lives. This is why we come to work every day.
Are you empowered to create a better world, and be part of life changing work? As a global pharmaceutical company, we offer the chance to be part of a worldwide team, where passion and commitment are met with opportunities for professional and personal development. Learn more at viforpharma.com/career.
What you can expect of us
As we work to support patients, we also take care for our employees’ professional and personal growth and well-being. We show appreciation and recognition through attractive benefits that will enhance your life, develop you, empower you to grow, and create your own career journey with us.
Including:
- Open, safe and inclusive culture that fosters creativity and unleashes individual potential, whether in laboratories, manufacturing sites, in the field, or offices
- Learning opportunities that enhances your skill set focused on business and personal effectiveness, leadership and management skills, and much more
- Flexible workplace environment, home office opportunities, competitive vacation entitlement
- Attractive financial participation schemes, adapted regionally, that provide employees with additional security for every life situation, including: Pension plans, participation schemes, and savings plans
Join Vifor Pharma Talent Community
If you find that the role above is not suitable for your experience or career goals, but you want to keep in touch and learn more about Vifor Pharma and future career opportunities, join our Vifor Pharma Talent Community.